Help and services / Shipping & delivery

How long does delivery take, and what is the cost?

Delivery times begin one business day after the order is placed. This is due to the time difference between USA and Italy, where most of our products are shipped from.

All orders are delivered by UPS. In order to meet customers' needs and expectations we only use Express delivery. All shipping costs will be displayed in the order confirmation.

All orders are processed Monday through Friday, excluding weekends and Italian bank holidays. Delivery time is currently in 1-2 business days from the moment the order leaves our warehouse.

Our shipping rate is $20 (twenty US Dollars).

Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation.

The delivery may also be delayed depending on order verification and availability of the products. Aquazzura.com, is not responsible for any unexpected delays occurring during the shipment by UPS.

UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package.

Which countries does Aquazzura.com ship to?

To view all of the available delivery destinations, please click on the bottom left hand corner to view all the countries where purchase and delivery is currently available.

Orders made from a Country website different from the one you are shipping to, or to addresses to which our courier cannot ship to (P.O. Boxes or General Delivery/Poste Restante addresses), will be automatically cancelled. Your Wish List is exclusive from the Country selected and will not be cancelled if you change location, but prices and services will be updated accordingly.

If my country of residence is not listed, where can I buy Aquazzura’s products?

If your country is not currently listed, please click on the desired product, search for the “Where to find” section, complete the necessary information and submit. You will receive an email from our Customer Care with a list of retailers for the requested products in the selected locations.

Can I have my item delivered to a store?

Yes. Aquazzura offers you the possibility to pick up the items you ordered online for FREE in a boutique.
After selecting your preferred delivery option at checkout, select "Pickup Points" and choose which boutique you'd like to have your order delivered to.
We will send you an email just as soon as the package is available at the Aquazzura store of your choice.

To pick up the order please bring with you:
  • valid ID
  • a copy of the order confirmation email


If someone is collecting the parcel on your behalf, please ensure they have:
  • a copy of your ID
  • valid ID of the person collecting
  • a printed copy of the order confirmation email


If the package is not picked up within 10 days of delivery to the boutique, it will be returned to our warehouse and we will issue a refund.

Orders picked up in store can be returned within 15 days, like all online purchases, by filling in the online retun form.

At the moment the service is available in the following stores:

- NEW YORK store - 939 Madison Ave, New York, NY 10021, USA
- MIAMI store - Bal Harbour Shops 9700 Collins Avenue, #131 Bal Harbour, FL 33154, USA
- LAS VEGAS store - 3720 South Las Vegas Blvd — Las Vegas, NV 89158, USA
- COSTA MESA store - South Coast Plaza 3333 Bristol Street, Level 1, Costa Mesa, CA, USA

Can I pick up my order at a UPS Access Point?

Yes. After selecting your preferred delivery option at checkout, select "Pickup Points" and choose the nearest UPS Access Point. you'd like to have your order delivered to. Enter a town, postal code or an address on the map that appears to choose the nearest UPS Access Point. We will send you an email just as soon as the package is available at the UPS Access Point that you have selected.

To pick up the order please bring with you:
  • valid ID
  • a copy of the order confirmation email


If someone is collecting the parcel on your behalf, please ensure they have:
  • a copy of your ID
  • valid ID of the person collecting
  • a printed copy of the order confirmation email


If the package is not picked up within 10 days of the delivery to the UPS Access Point, it will be sent back to our warehouse and we will proceed immediately with the refund.

Orders picked up in store can be returned within 15 days, like all online purchases, by filling in the online retun form.

Is a signature required upon delivery of my order?

For security reasons, all Aquazzura online purchases require an adult signature upon delivery. All orders are delivered by UPS. If no one is available to sign for the package, the courier will make two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

How can I track my order?

Aquazzura will send you several emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order either in “Orders” within your profile or in the shipping confirmation e-mail.

Once an order has been placed, an account will be opened with an auto-generated password with which you can access your tracking information, this can be found in the confirmation email.

All orders are processed Monday through Friday, excluding weekends and Italian bank holidays. The courier will try to deliver the package for two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

SHOPPING BAG ( 00 items )

Total $ 0

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Shipping

Pick up your order at any of the UPS Access Point close to you or FREE in boutique.

Estimated delivery dates from day of order:

For Online orders:
Mon: Delivery Wed (NY State) or Thu (other State*)
Tue: Delivery Thu (NY State) or Fri (other State*)
Wed: Delivery Fri (NY State) or Mon (other State*)
Thu: Delivery Mon (NY State) or Tue (other State*)
Fri: Delivery Tue (NY State) or Wed (other State*)
Sat: Delivery Tue (NY State) or Wed (other State*)
Sun: Delivery Tue (NY State) or Wed (other State*)

(*) Estimated delivery day only applies to major cities


For Phone orders (*) at our Madison Boutique:
Orders placed before 5pm EST: Delivery the same day
Orders placed after 5pm EST: Delivery the next day (excluding Sundays)

Standard shipment fee: 20 USD


(*) Only available in Manhattan area


Currently we offer FREE Express Shipping.

Also, we are not responsible for unexpected delays occurring during the shipment by UPS.

WISHLIST

Items you wish to add to the Shopping Bag are currently out of stock.
Please go to the product page and request a 'notify me when available' to be informed when the product is back in stock.

SELECT YOUR COUNTRY

Please be advised that changing your location while shopping will remove all contents from your Shopping Bag. Your Wish List is exclusive to the Country chosen and will not be cancelled if you change your location, but prices and services will be updated accordingly.

ONLINE SHOPPING AVAILABLE FOR ALL OTHER COUNTRIES

If the country you would like to ship to is not listed, click here.

Please be advised that if your country is not listed you will be guided into our “INTERNATIONAL SITE” and you will be able to get the information on where you could find each model in their product page.

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PRODUCT CARE

Fit Suggestion

SIZE GUIDE

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we would recommend that you select the same size as indicated on its label. Aquazzura uses italian sizing.

Should you have any questions or require assistance, please do not hesitate to contact us.

HELP

PRODUCT MEASUREMENTS

We have provided this item's measurements to help you decide which size to buy.

SIZE

HEIGHT

Heel

34

-

-

35

-

-

35.5

-

-

36

-

-

36.5

-

-

37

-

-

37.5

-

-

38

-

-

38.5

-

-

39

-

-

39.5

-

-

40

-

-

40.5

-

-

41

-

-

41.5

-

-

42

-

-

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Stop by and visit our boutique in NEW YORK

NEW YORK

939 Madison Ave, New York, NY 10021 United States

(+1)347 328 0080

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