Help and services / Shipping & delivery

How long does delivery take, and what is the cost?

Delivery times begin one business day after the order is placed. This is due to the time difference between USA and Italy, where most of our products are shipped from.

All orders are delivered by UPS. In order to meet customers' needs and expectations we offer free express delivery. 

All orders are processed Monday through Friday, excluding weekends and Italian bank holidays. Delivery time is currently in 2-3 business days from the moment the order leaves our warehouse.

Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation.

The delivery may also be delayed depending on order verification and availability of the products. Aquazzura.com, is not responsible for any unexpected delays occurring during the shipment by UPS.

UPS cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses. We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package.

Which countries does Aquazzura.com ship to?

To view all of the available delivery destinations, please click on the bottom left hand corner to view all the countries where purchase and delivery is currently available.

Orders made from a Country website different from the one you are shipping to, or to addresses to which our courier cannot ship to (P.O. Boxes or General Delivery/Poste Restante addresses), will be automatically cancelled. Your Wish List is exclusive from the Country selected and will not be cancelled if you change location, but prices and services will be updated accordingly.

If my country of residence is not listed, where can I buy Aquazzura’s products?

If your country is not currently listed, please click on the desired product, search for the “Where to find” section, complete the necessary information and submit. You will receive an email from our Customer Care with a list of retailers for the requested products in the selected locations.

Is a signature required upon delivery of my order?

For security reasons, all Aquazzura online purchases require an adult signature upon delivery. All orders are delivered by UPS. If no one is available to sign for the package, the courier will make two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

How can I track my order?

Aquazzura will send you several emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order either in “Orders” within your profile or in the shipping confirmation e-mail.

Once an order has been placed, an account will be opened with an auto-generated password with which you can access your tracking information, this can be found in the confirmation email.

All orders are processed Monday through Friday, excluding weekends and Italian bank holidays. The courier will try to deliver the package for two (2) delivery attempts contacting the consignee. If no one is available to sign for the package and if after 5 days there is no direct communication, the package will be returned to the sender.

What is the delivery time for my order during the current global emergency situation?

Orders placed before March 24th will be shipped as usual. Orders placed on and after March 25th may take longer time to be delivered due to the current global emergency situation. We will send you an email when your order will be shipped.  Thank you for your understanding. 

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All shipments and deliveries may take longer time to arrive to your home due to the current global emergency situation.

WISHLIST

Items you wish to add to the Shopping Bag are currently out of stock.
Please go to the product page and request a 'notify me when available' to be informed when the product is back in stock.

SELECT YOUR COUNTRY

Please be advised that changing your location while shopping will remove all contents from your Shopping Bag. Your Wish List is exclusive to the Country chosen and will not be cancelled if you change your location, but prices and services will be updated accordingly.

ONLINE SHOPPING AVAILABLE FOR ALL OTHER COUNTRIES

If the country you would like to ship to is not listed, click here.

Please be advised that if your country is not listed you will be guided into our “INTERNATIONAL SITE” and you will be able to get the information on where you could find each model in their product page.

Please compile this form to share this product with your friend(s).

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Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request. For more information read our privacy policy.

Make sure that you have your friend's consent to provide us his/her personal details. Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request.

By clicking on "Send" you affirm you received the necessary consent to share your friend's personal details with Aquazzura. For more information read our privacy policy.
By selecting the first box you consent to the processing of your personal data to receive marketing communications related to products and initiatives of Aquazzura through tools such as e-mail, newsletters, text messages, instant messages.

By selecting the second box you give your consent to Aquazzura to carry out profiling activities, consisting in analyzing and processing information related to your behavior, choices, preferences and interests, for example in relation to the products purchased, viewed, to the shops you visited, in order to offer you a personalized service and send you commercial communications in line with your interests.

By selecting the third box you give your consent to Aquazzura to share your data with other companies of the Aquazzura Group, in order to receive their commercial and promotional communications, through tools such as e-mail, newsletters, text messages, instant messages.

Your data will be kept for as long as necessary to achieve the purposes for which they were collected. You can at any time withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. The Data Controller is Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; the Data Protection Officer can be contacted at: dpo@aquazzura.com. You can exercise your rights (Article 15 and subsequent GDPR), including the right to access your data, to oppose to the processing, the right to erasure, to data portability and/or request more information by writing to privacy@aquazzura.com . You can also file a complaint with the supervisory authority. For more information please check the complete Privacy Notice.

-- 

Informativa breve Selezionando la prima casella presti il tuo consenso al trattamento dei tuoi dati personali per l'invio di comunicazioni aventi finalità di marketing e relative a prodotti e iniziative di Aquazzura attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. Selezionando la seconda casella presti il tuo consenso affinché Aquazzura svolga attività di profilazione, consistente nell'analizzare ed elaborare informazioni relative a tuoi comportamenti, scelte, preferenze ed interessi, per esempio in relazione ai prodotti acquistati, visionati, ai negozi presso i quali sono stati effettuati gli acquisti, al fine di offrirti un servizio personalizzato e inviarti comunicazioni commerciali in linea con i tuoi interessi. Selezionando la terza casella presti il tuo consenso affinchè Aquazzura possa comunicare i tuoi dati alle società del Gruppo, allo scopo di ricevere le loro comunicazioni commerciali e promozionali, attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. I tuoi dati saranno conservati per tutto il tempo necessario al raggiungimento delle finalità per cui sono stati raccolti. Puoi in ogni momento revocare il consenso che hai dato senza che ciò pregiudichi la liceità del trattamento realizzato prima della revoca. Il Titolare del trattamento è Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; il Responsabile della Protezione Dati può essere contattato a: dpo@aquazzura.com. Puoi esercitare i tuoi diritti (art. 15 e ss GDPR), tra cui il diritto di accesso ai dati, di opposizione al trattamento, diritto alla cancellazione, alla portabilità e/o chiedere maggiori informazioni scrivendo a privacy@aquazzura.com Puoi altresì presentare un reclamo all'autorità di controllo. Per ulteriori informazioni consulta l'Informativa Privacy completa.
NOTE: Please read and scroll down the complete text to enable the submit button.

I have read and understood the privacy notice above, for the processing of my personal data by Aquazzura Italia Srl.

For marketing activities through e-mail, newsletters, telephone, sms, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For the purpose of profiling and sending personalized communications via e-mail, newsletter, telephone, text message, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For communication of my data to other companies of the Aquazzura Group.
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Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request. For more information read our privacy policy.
By selecting the first box you consent to the processing of your personal data to receive marketing communications related to products and initiatives of Aquazzura through tools such as e-mail, newsletters, text messages, instant messages.

By selecting the second box you give your consent to Aquazzura to carry out profiling activities, consisting in analyzing and processing information related to your behavior, choices, preferences and interests, for example in relation to the products purchased, viewed, to the shops you visited, in order to offer you a personalized service and send you commercial communications in line with your interests.

By selecting the third box you give your consent to Aquazzura to share your data with other companies of the Aquazzura Group, in order to receive their commercial and promotional communications, through tools such as e-mail, newsletters, text messages, instant messages.

Your data will be kept for as long as necessary to achieve the purposes for which they were collected. You can at any time withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. The Data Controller is Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; the Data Protection Officer can be contacted at: dpo@aquazzura.com. You can exercise your rights (Article 15 and subsequent GDPR), including the right to access your data, to oppose to the processing, the right to erasure, to data portability and/or request more information by writing to privacy@aquazzura.com . You can also file a complaint with the supervisory authority. For more information please check the complete Privacy Notice.

-- 

Informativa breve Selezionando la prima casella presti il tuo consenso al trattamento dei tuoi dati personali per l'invio di comunicazioni aventi finalità di marketing e relative a prodotti e iniziative di Aquazzura attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. Selezionando la seconda casella presti il tuo consenso affinché Aquazzura svolga attività di profilazione, consistente nell'analizzare ed elaborare informazioni relative a tuoi comportamenti, scelte, preferenze ed interessi, per esempio in relazione ai prodotti acquistati, visionati, ai negozi presso i quali sono stati effettuati gli acquisti, al fine di offrirti un servizio personalizzato e inviarti comunicazioni commerciali in linea con i tuoi interessi. Selezionando la terza casella presti il tuo consenso affinchè Aquazzura possa comunicare i tuoi dati alle società del Gruppo, allo scopo di ricevere le loro comunicazioni commerciali e promozionali, attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. I tuoi dati saranno conservati per tutto il tempo necessario al raggiungimento delle finalità per cui sono stati raccolti. Puoi in ogni momento revocare il consenso che hai dato senza che ciò pregiudichi la liceità del trattamento realizzato prima della revoca. Il Titolare del trattamento è Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; il Responsabile della Protezione Dati può essere contattato a: dpo@aquazzura.com. Puoi esercitare i tuoi diritti (art. 15 e ss GDPR), tra cui il diritto di accesso ai dati, di opposizione al trattamento, diritto alla cancellazione, alla portabilità e/o chiedere maggiori informazioni scrivendo a privacy@aquazzura.com Puoi altresì presentare un reclamo all'autorità di controllo. Per ulteriori informazioni consulta l'Informativa Privacy completa.
NOTE: Please read and scroll down the complete text to enable the submit button.

I have read and understood the privacy notice above, for the processing of my personal data by Aquazzura Italia Srl.

For marketing activities through e-mail, newsletters, telephone, sms, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For the purpose of profiling and sending personalized communications via e-mail, newsletter, telephone, text message, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For communication of my data to other companies of the Aquazzura Group.

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CHOOSE YOUR TITLE *required field *

Error geolocation city or zip code
Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request. For more information read our privacy policy.
By selecting the first box you consent to the processing of your personal data to receive marketing communications related to products and initiatives of Aquazzura through tools such as e-mail, newsletters, text messages, instant messages.

By selecting the second box you give your consent to Aquazzura to carry out profiling activities, consisting in analyzing and processing information related to your behavior, choices, preferences and interests, for example in relation to the products purchased, viewed, to the shops you visited, in order to offer you a personalized service and send you commercial communications in line with your interests.

By selecting the third box you give your consent to Aquazzura to share your data with other companies of the Aquazzura Group, in order to receive their commercial and promotional communications, through tools such as e-mail, newsletters, text messages, instant messages.

Your data will be kept for as long as necessary to achieve the purposes for which they were collected. You can at any time withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. The Data Controller is Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; the Data Protection Officer can be contacted at: dpo@aquazzura.com. You can exercise your rights (Article 15 and subsequent GDPR), including the right to access your data, to oppose to the processing, the right to erasure, to data portability and/or request more information by writing to privacy@aquazzura.com . You can also file a complaint with the supervisory authority. For more information please check the complete Privacy Notice.

-- 

Informativa breve Selezionando la prima casella presti il tuo consenso al trattamento dei tuoi dati personali per l'invio di comunicazioni aventi finalità di marketing e relative a prodotti e iniziative di Aquazzura attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. Selezionando la seconda casella presti il tuo consenso affinché Aquazzura svolga attività di profilazione, consistente nell'analizzare ed elaborare informazioni relative a tuoi comportamenti, scelte, preferenze ed interessi, per esempio in relazione ai prodotti acquistati, visionati, ai negozi presso i quali sono stati effettuati gli acquisti, al fine di offrirti un servizio personalizzato e inviarti comunicazioni commerciali in linea con i tuoi interessi. Selezionando la terza casella presti il tuo consenso affinchè Aquazzura possa comunicare i tuoi dati alle società del Gruppo, allo scopo di ricevere le loro comunicazioni commerciali e promozionali, attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. I tuoi dati saranno conservati per tutto il tempo necessario al raggiungimento delle finalità per cui sono stati raccolti. Puoi in ogni momento revocare il consenso che hai dato senza che ciò pregiudichi la liceità del trattamento realizzato prima della revoca. Il Titolare del trattamento è Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; il Responsabile della Protezione Dati può essere contattato a: dpo@aquazzura.com. Puoi esercitare i tuoi diritti (art. 15 e ss GDPR), tra cui il diritto di accesso ai dati, di opposizione al trattamento, diritto alla cancellazione, alla portabilità e/o chiedere maggiori informazioni scrivendo a privacy@aquazzura.com Puoi altresì presentare un reclamo all'autorità di controllo. Per ulteriori informazioni consulta l'Informativa Privacy completa.
NOTE: Please read and scroll down the complete text to enable the submit button.

I have read and understood the privacy notice above, for the processing of my personal data by Aquazzura Italia Srl.

For marketing activities through e-mail, newsletters, telephone, sms, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For the purpose of profiling and sending personalized communications via e-mail, newsletter, telephone, text message, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For communication of my data to other companies of the Aquazzura Group.

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Please enter your details below and we will contact you when our Online Boutique is available in your country.

CHOOSE YOUR TITLE *required field *

Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request. For more information read our privacy policy.
By selecting the first box you consent to the processing of your personal data to receive marketing communications related to products and initiatives of Aquazzura through tools such as e-mail, newsletters, text messages, instant messages.

By selecting the second box you give your consent to Aquazzura to carry out profiling activities, consisting in analyzing and processing information related to your behavior, choices, preferences and interests, for example in relation to the products purchased, viewed, to the shops you visited, in order to offer you a personalized service and send you commercial communications in line with your interests.

By selecting the third box you give your consent to Aquazzura to share your data with other companies of the Aquazzura Group, in order to receive their commercial and promotional communications, through tools such as e-mail, newsletters, text messages, instant messages.

Your data will be kept for as long as necessary to achieve the purposes for which they were collected. You can at any time withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. The Data Controller is Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; the Data Protection Officer can be contacted at: dpo@aquazzura.com. You can exercise your rights (Article 15 and subsequent GDPR), including the right to access your data, to oppose to the processing, the right to erasure, to data portability and/or request more information by writing to privacy@aquazzura.com . You can also file a complaint with the supervisory authority. For more information please check the complete Privacy Notice.

-- 

Informativa breve Selezionando la prima casella presti il tuo consenso al trattamento dei tuoi dati personali per l'invio di comunicazioni aventi finalità di marketing e relative a prodotti e iniziative di Aquazzura attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. Selezionando la seconda casella presti il tuo consenso affinché Aquazzura svolga attività di profilazione, consistente nell'analizzare ed elaborare informazioni relative a tuoi comportamenti, scelte, preferenze ed interessi, per esempio in relazione ai prodotti acquistati, visionati, ai negozi presso i quali sono stati effettuati gli acquisti, al fine di offrirti un servizio personalizzato e inviarti comunicazioni commerciali in linea con i tuoi interessi. Selezionando la terza casella presti il tuo consenso affinchè Aquazzura possa comunicare i tuoi dati alle società del Gruppo, allo scopo di ricevere le loro comunicazioni commerciali e promozionali, attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. I tuoi dati saranno conservati per tutto il tempo necessario al raggiungimento delle finalità per cui sono stati raccolti. Puoi in ogni momento revocare il consenso che hai dato senza che ciò pregiudichi la liceità del trattamento realizzato prima della revoca. Il Titolare del trattamento è Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; il Responsabile della Protezione Dati può essere contattato a: dpo@aquazzura.com. Puoi esercitare i tuoi diritti (art. 15 e ss GDPR), tra cui il diritto di accesso ai dati, di opposizione al trattamento, diritto alla cancellazione, alla portabilità e/o chiedere maggiori informazioni scrivendo a privacy@aquazzura.com Puoi altresì presentare un reclamo all'autorità di controllo. Per ulteriori informazioni consulta l'Informativa Privacy completa.
NOTE: Please read and scroll down the complete text to enable the submit button.

I have read and understood the privacy notice above, for the processing of my personal data by Aquazzura Italia Srl.

For marketing activities through e-mail, newsletters, telephone, sms, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For the purpose of profiling and sending personalized communications via e-mail, newsletter, telephone, text message, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For communication of my data to other companies of the Aquazzura Group.

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SIZE GUIDE

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we would recommend that you select the same size as indicated on its label. Aquazzura uses italian sizing.

Should you have any questions or require assistance, please do not hesitate to contact us.

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PRODUCT MEASUREMENTS

We have provided this item's measurements to help you decide which size to buy.

SIZE

HEIGHT

Heel

34

-

-

35

-

-

35.5

-

-

36

-

-

36.5

-

-

37

-

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37.5

-

-

38

-

-

38.5

-

-

39

-

-

39.5

-

-

40

-

-

40.5

-

-

41

-

-

41.5

-

-

42

-

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Aquazzura collects and processes your personal data in accordance with EU Regulation 2016/679 (GDPR) only to fulfill your request. For more information read our privacy policy.
By selecting the first box you consent to the processing of your personal data to receive marketing communications related to products and initiatives of Aquazzura through tools such as e-mail, newsletters, text messages, instant messages.

By selecting the second box you give your consent to Aquazzura to carry out profiling activities, consisting in analyzing and processing information related to your behavior, choices, preferences and interests, for example in relation to the products purchased, viewed, to the shops you visited, in order to offer you a personalized service and send you commercial communications in line with your interests.

By selecting the third box you give your consent to Aquazzura to share your data with other companies of the Aquazzura Group, in order to receive their commercial and promotional communications, through tools such as e-mail, newsletters, text messages, instant messages.

Your data will be kept for as long as necessary to achieve the purposes for which they were collected. You can at any time withdraw your consent without affecting the lawfulness of processing based on consent before its withdrawal. The Data Controller is Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; the Data Protection Officer can be contacted at: dpo@aquazzura.com. You can exercise your rights (Article 15 and subsequent GDPR), including the right to access your data, to oppose to the processing, the right to erasure, to data portability and/or request more information by writing to privacy@aquazzura.com . You can also file a complaint with the supervisory authority. For more information please check the complete Privacy Notice.

-- 

Informativa breve Selezionando la prima casella presti il tuo consenso al trattamento dei tuoi dati personali per l'invio di comunicazioni aventi finalità di marketing e relative a prodotti e iniziative di Aquazzura attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. Selezionando la seconda casella presti il tuo consenso affinché Aquazzura svolga attività di profilazione, consistente nell'analizzare ed elaborare informazioni relative a tuoi comportamenti, scelte, preferenze ed interessi, per esempio in relazione ai prodotti acquistati, visionati, ai negozi presso i quali sono stati effettuati gli acquisti, al fine di offrirti un servizio personalizzato e inviarti comunicazioni commerciali in linea con i tuoi interessi. Selezionando la terza casella presti il tuo consenso affinchè Aquazzura possa comunicare i tuoi dati alle società del Gruppo, allo scopo di ricevere le loro comunicazioni commerciali e promozionali, attraverso strumenti quali posta elettronica, newsletter, sms, messaggi istantanei. I tuoi dati saranno conservati per tutto il tempo necessario al raggiungimento delle finalità per cui sono stati raccolti. Puoi in ogni momento revocare il consenso che hai dato senza che ciò pregiudichi la liceità del trattamento realizzato prima della revoca. Il Titolare del trattamento è Aquazzura Italia s.r.l., Lungarno Corsini 8, 50123 Firenze; il Responsabile della Protezione Dati può essere contattato a: dpo@aquazzura.com. Puoi esercitare i tuoi diritti (art. 15 e ss GDPR), tra cui il diritto di accesso ai dati, di opposizione al trattamento, diritto alla cancellazione, alla portabilità e/o chiedere maggiori informazioni scrivendo a privacy@aquazzura.com Puoi altresì presentare un reclamo all'autorità di controllo. Per ulteriori informazioni consulta l'Informativa Privacy completa.
NOTE: Please read and scroll down the complete text to enable the submit button.

I have read and understood the privacy notice above, for the processing of my personal data by Aquazzura Italia Srl.

For marketing activities through e-mail, newsletters, telephone, sms, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For the purpose of profiling and sending personalized communications via e-mail, newsletter, telephone, text message, MMS, chat, instant messaging, social networks, blogs and traditional mail.
For communication of my data to other companies of the Aquazzura Group.