Help and services / Returns and refunds

What is your return policy?

Before requesting a return please make sure the products comply with the following conditions, in accordance with Aquazzura General Terms and Conditions of Sale:

₋ The products must be in their unused original condition, with all labels, leaflets and any special  packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
₋ The products must be accompanied by the purchase receipt.
₋ The return must be requested within 15 (fifteen) days from delivery of the order.
₋ The return parcel must be handed to the courier within 15 (fifteen) days from return authorization.
₋ The parcel can only be returned from the original shipping Country.
₋ The products were purchased online on Aquazzura.com and not in Aquazzura Boutiques.

Aquazzura reserves the right to refuse return of any merchandise that does not meet the above return requirements.

If you request a return via our Customer Care after our 15 (fifteen) day policy period has terminated and it is accepted, we will reactivate the online return procedure.

How do I return an item?

We have created a very straightforward return procedure in order to make your online shopping experience more enjoyable.

Please note exchanges are not possible at this time.

Return shipping is free of charge if you use our courier UPS and if you follow these simple steps:

Fill out the online Return Form in order to receive the appropriate Return Code for your order and place it inside the original box.
Place the sticker bag found inside the original package on one of the sides.
Prepare the items you wish to return in the original order box.
Properly close the shipping parcel.
Print and place inside the sticker bag the UPS return label that you will receive online after receipt of the Return Authorization Number (RMA).
Contact UPS to organize pick up within 15 (fifteen) days from return authorization (click “Contact UPS” at the bottom left of the screen for your local number) or leave the package at a UPS drop-off location.

If the return is accepted the refund you will receive will include both the costs of returned item(s) and the original shipping costs.

With our return service, you will be refunded in the event of theft or loss during delivery to our warehouse in the USA. 

If you decide to return using a different delivery service, costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you. You may keep track of the return status through “Purchase History” in “My profile” or with the UPS Tracking Number you find on your copy of the printed label.

All orders placed create an account with an auto-generated password with which you can access your tracking information, this can be found in the confirmation email.

How long does it take for a refund to be issued?

On receipt of the parcel, we will verify the integrity of the items before accepting your return. This may take up to 3 working days after being received.

The refund will be issued straight after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency.

We estimate that your account will be properly credited in approximately one week from when we request the refund. However, this also depends on the required time from the customer’s bank procedures and policies. You will receive an email confirming the issuance of the credit as well as the total refunded sum, which includes the full price of the returned item(s) as well as the shipping costs if applicable in accordance with Aquazzura General Terms and Conditions of Sale.

Should you have any questions or require assistance with your refund, please do not hesitate to contact us.

Where can I find my return form?

Purchases can be returned within 15 days from delivery by following the steps below:

1. Sign into your account under “My Profile” and proceed to “Purchase History”, please select the order you wish to return.
2. Click on the box left to the shoe you want to return in order to activate the return button.
Please be aware that the status of your order needs to be received. If the status is processing, please contact our Customer Care.
3. Select the motivation of the return, write a quick message and press submit in order to receive an email with your RMA number and your Return label, these documents are required for your return parcel.
4. Book a pick-up with UPS by contacting the number shown in the link “Contact UPS”.

SHOPPING BAG

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Shipping

Currently  we offer temporary free Express shipping.

Estimated delivery dates from day of order:

For Online orders:
Mon: Delivery Wed (NY State) or Thu (other State*)
Tue: Delivery Thu (NY State) or Fri (other State*)
Wed: Delivery Fri (NY State) or Mon (other State*)
Thu: Delivery Mon (NY State) or Tue (other State*)
Fri: Delivery Tue (NY State) or Wed (other State*)
Sat: Delivery Tue (NY State) or Wed (other State*)
Sun: Delivery Tue (NY State) or Wed (other State*)

(*) Estimated delivery day only applies to major cities


For Phone orders (*) at our Madison Boutique:
Orders placed before 5pm EST: Delivery the same day
Orders placed after 5pm EST: Delivery the next day (excluding Sundays)

(*) Only available in Manhattan area


The delivery is also pending on order verification and availability of the products. Also, we are not responsible for unexpected delays occurring during the shipment by UPS.

WISHLIST

Items you wish to add to the Shopping Bag are currently out of stock.
Please go to the product page and request a 'notify me when available' to be informed when the product is back in stock.

SELECT YOUR COUNTRY

Please be advised that changing your location while shopping will remove all contents from your Shopping Bag. Your Wish List is exclusive to the Country chosen and will not be cancelled if you change your location, but prices and services will be updated accordingly.

ONLINE SHOPPING AVAILABLE FOR ALL OTHER COUNTRIES

If the country you would like to ship to is not listed, click here.

Please be advised that if your country is not listed you will be guided into our “INTERNATIONAL SITE” and you will be able to get the information on where you could find each model in their product page.

Please compile this form to share this product with your friend(s).

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RETURN THE ITEM(S)

Please select the reason for the return and if you wish to include a message explaining the motivation behind the return, please do so. When compiled please press the send button.

RETURN THE ITEM(S)

Please select the reason for the return and if you wish to include a message explaining the motivation behind the return, please do so. When compiled please press the send button.

PRODUCT CARE

Fit Suggestion

SIZE GUIDE

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we would recommend that you select the same size as indicated on its label. Aquazzura uses italian sizing.

Should you have any questions or require assistance, please do not hesitate to contact us.

HELP

PRODUCT MEASUREMENTS

We have provided this item's measurements to help you decide which size to buy.

SIZE

HEIGHT

Heel

34

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35

-

-

35.5

-

-

36

-

-

36.5

-

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37

-

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37.5

-

-

38

-

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38.5

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-

39

-

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39.5

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-

40

-

-

40.5

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41

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41.5

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42

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NEW YORK

939 Madison Ave, New York, NY 10021 United States

(+1)347 328 0080

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