Returns must be completed within 15 (fifteen) days of delivery to the Customer or a third party.
To return a product purchased on the “Website,” the Customer must contact Customer Service or follow the online procedure.
1. Fill out the online Return Form in order to receive the appropriate Return Number for your order and place it inside the original box.
2. Place the sticker bag found inside the original package on one of the sides.
3. Prepare the items you wish to return in the original order box.
4. Properly close the shipping parcel.
5. Print and place inside the sticker bag the UPS return label that you will receive online after receipt of the Return Authorization Number (RMA).
6. Contact UPS to organize pick up within 15 days from the issuance of the Return Authorization Number (click “Contact UPS” at the bottom left of the screen for your local number).
For the return to be accepted by us, the products must be returned or shipped to the Customer Service (Warehouse) within 15 days from the date on which the Customer informed us of his/her wish to return the purchase with the return form via the online procedure (or via phone) and respecting the following conditions:
• The products must be returned in their original packaging (box, accessories, inserts, leaflets, etc.).
• The purchase receipt must accompany the products.
• Products returned by the Customer must not have been damaged, used, worn or washed, but may be handled and inspected to determine their nature and characteristics. The soles of shoes must be perfectly intact. We strongly recommend that Customers try on our shoes on a particularly soft and smooth surface.
• Labels must still be attached to the products.
Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not attempt to modify, handle or repair them.
If you request a return via our Customer Care after our 15 day policy period has terminated and it is accepted, we will reactivate the online return procedure.
We reserve the right, at our sole discretion, to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above, or lacking a return form.
We also reserve the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.
In the event of a return of the entire order, the Customer will be refunded all payments made to us, according to the method of payment chosen for the purchase, and for the product being returned, including standard delivery costs.
Return shipping is free of charge if you use UPS and if you duly follow the return procedure (link). With our return service, you will be refunded in the event of theft or loss during delivery to our warehouse in USA. If you decide to return using a different delivery service, costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
The refund will be issued straight after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency. Refunds are at no charge to the Customer.